Terms of use · MailGraph

1. Who we are, and what these terms are about

These terms are an agreement between you and [COMPANY NAME] [LEGAL FORM], [ADDRESS], [COUNTRY], company number [COMPANY NUMBER], VAT number [VAT NUMBER] ("we", "us"). Contact: support@mailgraph.app.

They apply when you use MailGraph AI: the AI that comes with a MailGraph account, for people who do not have a Claude or ChatGPT plan of their own. Our privacy notice says what happens to your data; please read it with these terms.

You accept these terms when you connect MailGraph AI in the app. [LAWYER: how acceptance is shown and recorded; the app records none today.]

2. What MailGraph AI is

MailGraph on your Mac sends questions about your mail to our server. Our server asks an AI model of Anthropic (today Claude Sonnet 5.5) with our own agreement and key, and sends the answer back to your Mac. We may change the model or, with notice to you, the provider (section 10).
The questions are MailGraph's own: sorting your mail into projects, summaries, dates, tasks, people, answers to the questions you ask in the app, help with writing. MailGraph decides what goes into each question, under the choices you make in the app.
Your Mac asks; your iPhone never does.
You need a MailGraph account, which you make by signing in with your email address and a code we send to it.

3. Before you start: what you agree to send

When you connect MailGraph AI, MailGraph starts reading by itself: first the mail already on your Mac, then new mail as it arrives. The text of your emails, who wrote them, their subjects, the text of attached PDFs that the AI chooses to read, your calendar events in questions about a project, and what MailGraph knows of your projects pass through our server to Anthropic. Card numbers, bank account numbers, the part of a link after the page and long codes are taken out first. Names, addresses and anything else your mail says are not.

You decide what is read: you can exclude senders, domains, projects and whole mail accounts in the app, and disconnect MailGraph AI at any time. You are responsible for having the right to have the mail you let MailGraph read processed this way, for example when it is your employer's mail.

4. Your MailGraph account

One account per person. Give an email address that is yours, and keep your mailbox safe: whoever can read it can sign in to your account.
An account can have up to three Macs and two iPhones.
If an old sign-in of one of your devices is used again, we sign that device out and email you, because it may have been copied.
You can sign out on a device at any time. Disconnecting MailGraph AI in the app stops all questions to it at once and leaves your account signed in.

5. The free start

Each new account gets one free start: [US$2.00] of MailGraph AI use, for [30] days. No payment card is needed, and the free start does not turn into a paid plan by itself.
The 30 days start with your first question, which is the made-up test question MailGraph asks when you connect MailGraph AI.
Use is measured at the AI provider's list prices for the tokens each question used (the words it read and wrote, its thinking included). The app shows what is left, in dollars.
A question starts only when what is left covers the most it could cost. That part is held while the question runs, and what it did not cost is given back at once. So the last part of a free start may stay unused.
An answer that came back but could not be used (the AI declined, the answer ran too long or came in the wrong shape) still counts what it cost. A question that got no answer costs nothing.
What is left after the 30 days ends.
One free start per person. [LAWYER/maker: the code gives one per account, and an address whose account was deleted gets a new one when it signs up again.]
We may change or stop the free start for accounts made after a change. A free start already running keeps its terms.

6. Paid plans

Who sells. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle takes your payment, adds the VAT, sends your receipt and pays back refunds, and its buyer terms apply to the purchase. [LAWYER: the first two sentences are Paddle's required wording, word for word. Its buyer terms name the seller by the buyer's country: Paddle.com Inc. in the United States, Paddle.com (Canada) Ltd. in Canada, Paddle.com Market Limited elsewhere. How the buyer terms and these terms fit together.]
Price. [PRICE] per month, VAT included, shown before you buy.
What a plan gives. An allowance of [AMOUNT] of MailGraph AI use for each billing period, measured as in section 5. A billing period is a month from the day you bought the plan, and the allowance starts again with each new period. What is not used in a period does not carry over.
Renewal. A plan renews each month until you cancel. [LAWYER: renewal reminders.]
Cancelling. You can cancel at any time, in MailGraph on your Mac (Settings → AI → Cancel plan) or in Paddle's customer portal. MailGraph AI then stays usable until the end of the period you paid for, and ends then; until that day you can keep it after all (Keep MailGraph AI), and it renews as before. [LAWYER: is this cancel path enough for the EU and Belgian rules; the account page may need one too.]
A failed payment. MailGraph AI stays usable until the end of the period already paid for. [Plan: 7 days of grace, then reading pauses. Code: until the end of the paid period.]
Refunds. Within [REFUND DAYS] days of buying a plan, you can ask for all your money back, without giving a reason. Our refund policy says how; Paddle pays the refund. [LAWYER/maker: the number of days: Paddle requires 14 to 90 for a refund for any reason, and suggests 30. Whether a renewal can be refunded the same way, within the same number of days.]
After a refund or a chargeback. A full refund, or a payment you dispute with your bank or card company (a chargeback), ends the plan's current billing period at once: what is left of its allowance can no longer be used. A partial refund leaves the plan as it is.
Right of withdrawal. If you are a consumer in the European Union or the United Kingdom, you can also withdraw from a paid plan within 14 days of buying it, without giving a reason, [through the withdrawal function at [WHERE] / by telling Paddle]. The refund above lasts at least as long, so withdrawing gives you all your money back. [LAWYER: this replaces the choice "you pay for what you used until then", which cannot stand beside the refund for any reason that Paddle requires for 14 to 90 days; confirm. Then: whether the request to start at once and its acknowledgement are still needed (Paddle's buyer terms end the right of withdrawal once the buyer asked to start at once and began using the product); the online withdrawal function; who provides it, Paddle or us.]

7. How you may use MailGraph AI

You must follow Anthropic's Usage Policy ([https://www.anthropic.com/legal/aup], CONFIRM the current address), which applies to everything sent to Anthropic's models through MailGraph AI. In addition, you may not:

use MailGraph AI other than through the MailGraph app, for example by sending your own questions to our server, or use it as a general AI service;
share your account, sell or pass on access to MailGraph AI, or use it for other people's mail without their permission;
get around the allowance, the limits or the security of our server, probe or scrape it, send it malware, or overload it; to report a weakness, write to support@mailgraph.app instead;
use MailGraph AI to make decisions about people that affect them in a serious way, such as hiring, credit, insurance or housing;
use it for anything unlawful, for fraud or to send spam;
use it to infringe anyone's intellectual property or other rights. [LAWYER]

What you may not make with it. [LAWYER: Paddle's list for AI products.] You may not use MailGraph AI to write, ask for or help with:

anything illegal;
sexual content about a real person without their consent, or deepfakes: content made to pass for what a real person said, wrote or did;
hate, harassment or threats;
malware or other harmful code;
doxxing: digging up or publishing private details about someone to expose or harm them;
deceiving people, for example phishing, impersonating someone or writing fake reviews;
getting around the safety rules of the AI or of MailGraph on purpose (jailbreaking).

This list is about what you ask MailGraph AI and what you do with its answers, not about the mail others send you, which MailGraph reads and sorts like any other. [LAWYER]

The app limits how many questions it asks (the same question at most 5 times a day, at most 180 questions an hour and 1,000 a day) and pauses by itself at those limits. Our server checks your allowance and the size of each question itself, so a changed app cannot spend more than your allowance.

If these rules are broken, we may refuse or stop questions, limit or suspend your account, or end it; we may also do so at once when that is needed to stop fraud or to protect our server or other people. We tell you why, unless the law does not allow it, and you can answer us at support@mailgraph.app. The AI provider may also decline a question by itself. [LAWYER: this is the right to moderate that Paddle's checklist asks for. Our server does not read or keep questions or answers (section 9), so we can act only on what we are told, on what the AI provider declines, and on what the server sees: the allowance, what the questions cost and the size of each one.]

8. The answers can be wrong

MailGraph AI is an AI. What it writes can be wrong, incomplete or out of date: a project can group the wrong mail, a summary can miss what matters, a date, an amount or a task can be wrong, a draft can say something you did not mean. MailGraph keeps a fact, a day or a link between an email and a project only with words it finds in that email or file, and says what it cannot tell from your mail is unknown; that lowers the risk but does not remove it.

So:

check what matters before you rely on it, above all dates, deadlines, amounts, bookings and tickets;
read every draft before you send it: nothing is sent, moved or deleted without your press, and what you send is yours;
do not treat what MailGraph AI writes as legal, medical, financial or other professional advice.

A question may be answered by another Claude model than the usual one when the first declines (Anthropic's own fallback). Answers are written by AI, and the app says so [LAWYER: where, AI Act Article 50].

9. Your mail, the answers and what is ours

Your mail stays yours. You give us permission to pass it to the AI provider only to answer the questions MailGraph asks for you, and for no other purpose.
We do not keep your questions or the answers, and do not use them to train AI models. [CONFIRM from the signed agreement with Anthropic that it does not train on them either.]
The answers are yours to use, as far as the law and other people's rights allow: we claim no rights in what MailGraph AI writes for you. An answer can repeat words from your mail or files that belong to someone else. [LAWYER: whether rights can exist in AI output at all; what Anthropic's commercial terms give us in outputs, and let us pass on.]
You are responsible for what you ask MailGraph AI and tell it to do (your questions, your instructions and your drafts), for having the right to let it read the mail and files you give it (section 3), and for what you do with its answers, which you check first (section 8). [LAWYER]
MailGraph, MailGraph AI, our server and our website, with their software, design, names and logos, are ours or our licensors', and stay so. These terms let you use MailGraph AI as they describe while they apply, and give you no other right in it. [LAWYER: the app's own licence, open question 1.]

If something infringes your rights. If you believe that something made with MailGraph AI, or something on our website, infringes your copyright or another right of yours, write to support@mailgraph.app: say what it is, where you found it, which right it infringes and how we can reach you. We answer, take down what we publish ourselves if it infringes, and may suspend or end the account of someone who uses MailGraph AI to infringe others' rights. The answers of MailGraph AI are kept on the user's own devices, not by us, so we cannot remove them there. [LAWYER: the takedown path Paddle's checklist asks for: what a notice must contain, how fast we answer, and whether the Digital Services Act's rules on notices apply to us.]

10. Changes to MailGraph AI

MailGraph AI is new. It may be slow, busy or unavailable at times, and we do not promise that it is always there. When it is busy, MailGraph asks again later by itself.
We may change the model that answers. We tell you [30] days before we change the AI provider, and you may then end your plan [and get back what you paid for the time left].
We may stop offering MailGraph AI, with [30] days' notice [and a refund of what you paid for the time left].

11. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, for intent or gross negligence, or any liability that cannot be limited by law. If you are a consumer, you keep all rights that the law of your country gives you and that cannot be set aside, including the legal guarantee that MailGraph AI is as described.
We are not liable for loss caused by an answer of MailGraph AI that you relied on without checking it as section 8 asks, [to the extent the law allows].
[For business users: we are not liable for indirect loss, lost profit or lost data, and our total liability in any 12 months is limited to what you paid us for MailGraph AI in those 12 months, or [AMOUNT] if that is more.]
[For the free start: LAWYER, whether a lower limit may apply to a free service.]

12. Ending

You can stop using MailGraph AI at any time by disconnecting it in the app. You can delete your account yourself on its page (account.mailgraph.app/delete, also from Settings in the app), with a code we email you. Deleting the account ends a free start and [a paid plan, without a refund for the billing period already started / LAWYER].
We may end these terms with [30] days' notice, or at once if you seriously break section 7.
What happens to your data when the account ends is in the privacy notice.

13. Changes to these terms

We tell you in the app [30] days before a change that matters takes effect. If you do not agree, you can stop using MailGraph AI before then [and end a paid plan with a refund of the time left].

14. Law and disputes

These terms are governed by the law of [COUNTRY]. If you are a consumer living in another country, you keep the protection of the rules of that country that cannot be set aside, and you may bring a claim in the courts where you live. [LAWYER: courts for business users; an out-of-court dispute body, if any, to name.]

15. Contact

[COMPANY NAME], [ADDRESS], [COUNTRY]. support@mailgraph.app.

Terms of use.