Who sells, and who refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: it takes the payment, adds the VAT, sends the receipt and pays back a refund. [COMPANY NAME] makes MailGraph and MailGraph AI.
Changed your mind
Within [REFUND DAYS] days of buying a plan, you can ask for all your money back, without giving a reason. [LAWYER/maker: the number of days: Paddle requires 14 to 90 for a refund for any reason, and suggests 30. Whether a renewal can be refunded the same way, within the same number of days.]
The free start costs nothing, so there is nothing to refund.
How to ask
- Use the link in the receipt Paddle emailed you, or go to paddle.net, find your order and choose to ask for a refund.
- Or write to us at support@mailgraph.app with the email address of your MailGraph account. We ask Paddle to refund you.
Paddle pays the refund back the way you paid. How soon it shows depends on your bank or card.
Cancelling
Cancelling stops the next payments; it is not a refund by itself. You can cancel at any time, in MailGraph on your Mac (Settings → AI → Cancel plan) or in Paddle's customer portal. MailGraph AI then stays usable until the end of the period you paid for, and ends then; until that day you can keep it after all (Keep MailGraph AI), and it renews as before.
When MailGraph AI did not work
If MailGraph AI did not do what the terms say it does, write to us at support@mailgraph.app. You keep the rights the law gives you, including the legal guarantee for digital services. [LAWYER: what we offer then: a fix, a refund of the billing period, or both.]
After a refund
A full refund, or a payment you dispute with your bank or card company (a chargeback), ends the plan's current billing period at once: what is left of its allowance can no longer be used. A partial refund leaves the plan as it is. Please ask us or Paddle before you dispute a payment.
Your rights
This policy does not take away any right the law gives you. If you are a consumer in the European Union or the United Kingdom, you can also withdraw from a purchase within 14 days, as the terms and Paddle's buyer terms explain. The refund above lasts at least as long, so withdrawing gives you all your money back. Paddle's refund policy applies to every purchase through Paddle.
Contact
[COMPANY NAME], [ADDRESS], [COUNTRY]. support@mailgraph.app.